WH FOOTWEAR SDN. BHD. 202601025803 (1687899-K) commits to processing and dispatching every order promptly, and to keeping the Customer informed at each stage; this policy sets out the standard it holds itself to.
Where does the Company deliver?
Delivery covers two zones.
Peninsular Malaysia: every state.
East Malaysia: Sabah and Sarawak.
How long does processing take?
Processing runs on a fixed window, and dispatch triggers a notice.
Processing: 1–3 business days, excluding weekends and public holidays.
Dispatch: a confirmation email carrying the tracking information follows.
What delivery windows apply?
Overnight and next-day delivery are not offered; the table below sets the standard window by region.
Note: these windows are estimates; courier scheduling, public holidays and weather can shift them.
What does shipping cost?
Standard shipping carries no charge.
Standard orders: free.
Bulk or specialised promotional orders: weight- and destination-based pricing may still apply at checkout.
How is a parcel tracked?
Once handed to the courier, the Customer receives an email or SMS with a tracking number and a live link to the parcel’s progress.
Questions about a shipment are welcome; the Company would rather sort it out than leave the Customer guessing.
📧 Email: whfootwear@outlook.com
🏢 Address: 91, JALAN SEANG TEK 10400 GEORGE TOWN PULAU PINANG
🌐 Website: https://whfootwear.com/contact-us/