WH FOOTWEAR SDN. BHD. 202601025803 (1687899-K) commits to sending the right item in sound condition; where that standard is not met, this policy sets out how a return, refund or exchange is handled.
When does an item qualify for return?
Items sold are not exchangeable or refundable; an exception applies only where one of the following is true.
The wrong item was sent.
The item does not match the specifications, description, features or information advertised on the website.
The item arrived spoiled, damaged or defective.
Delivery exceeded the timeline stated in the Shipping Policy.
What evidence is required?
A request needs supporting evidence to be processed; the Customer must supply the following.
A continuous unboxing video: unopened parcel, shipping label, packaging and item, all shown.
A first-use video, where applicable.
Photographs, order details or other supporting documents, on request.
How is a request submitted?
Requests go to whfootwear@outlook.com; the deadline and the consequence of missing it are both fixed.
Submission: within 24 hours of receiving the item.
Requests made after that 24-hour window, or without evidence: not accepted.
Questions about a return are welcome; the Company would rather sort it out than leave the Customer guessing.
📧 Email: whfootwear@outlook.com
🏢 Address: 91, JALAN SEANG TEK 10400 GEORGE TOWN PULAU PINANG
🌐 Website: https://whfootwear.com/contact-us/