WH FOOTWEAR SDN. BHD. 202601025803 (1687899-K) commits to handling the Customer’s information carefully; this policy sets out what is collected, how it is used, and what the Customer can do about it.
What information does the Company collect?
Personal information: name, email address, phone number, shipping address and billing address.
Payment information: card or other payment details, processed via third-party gateways.
Order information: products purchased, order history and preferences.
Website usage data: IP address, browser type, device information, pages visited and cookies.
How is that information used?
Fulfilment: processing and completing orders.
Communication: purchase updates, support responses and promotions.
Optimisation: improving the website and the customer experience.
Security: preventing fraud and protecting the site.
Compliance: meeting legal and regulatory obligations.
Is information shared with anyone?
Personal information is never sold or rented; it is shared only as follows.
Trusted third parties who help operate the site: hosting, payment processing and shipping partners.
Legal authorities, where required by law.
Every partner is contractually bound to the Company’s data-protection standard.
How is information secured?
Security measures include SSL encryption, secure servers and regular monitoring; no method of transmission over the internet is 100% secure, and the Company does not claim otherwise.
What about cookies?
Cookies and similar technologies support site performance and personalised content; disabling them through browser settings remains possible, at some cost to functionality.
What rights does the Customer hold?
Access and correction: requesting access to, or correction of, personal information.
Deletion: requesting deletion, subject to legal or administrative requirements.
Opt-out: unsubscribing from marketing communications at any time.